Nationwide and worldwide companies use 800 numbers to give their customers a way to stay in touch for free. Large companies are not the only ones that can benefit from having a toll-free number. From small businesses to individuals, you will see more and more people using 800 numbers for improved communication.
800 Numbers vs. the Internet
Whether they are for customer service, technical support, or basic services, 800 numbers are a great way to provide free communication to customers. As mentioned before, most 800 numbers are used by big corporations. However, these companies may also have a website available as well. Many people turn to a company’s website for help but not everyone can. Less than 30% of households have Internet access. Compare that statistic to the 91% of households that have telephones. Another disadvantage to relying on the Internet for customer communication is cost. People have to pay for Internet service, which is considered more of a luxury than a necessity. A telephone, however, is necessary for the most basic communication. You may have more customers reaching to dial your toll-free number than logging on to the Internet.
Recognizable 800 Numbers: Good for Business
800 numbers can provide more than just communication. They can also serve as a way to advertise your business. We have all seen 800 numbers being advertised on TV with easy-to-remember words. Can’t think of any off-hand? What number do you think of when you hear someone mention “phonics”? How about collect calls? These identifiable 800 numbers help customers remember these companies and use these services. Other businesses that make use of memorable 800 numbers include law firms, educational facilities, and many more. The reason these companies use recognizable numbers is because they are not well known. Usually, a company gets business because of its famous brand name or product. If a company is starting out in an area where similar businesses exist, it has to distinguish itself. If silly commercials and corny catchphrases are not for you, consider a toll-free number instead.
Where to Get Your 800 Number
Some phone companies can help you obtain your toll-free number but can charge a lot for it. Many companies online specialize in obtaining unique 800 numbers for businesses and individuals. These companies can also advise you on the best 800 number to get to improve your company’s business. If the number you want is unavailable, these telenumeric professionals will research the existence of the number and see if it is still in use. Depending on the company you pick, expect to pay monthly costs for each number form as low as $99 to the high hundreds.
Deciding to use 800 numbers is a big step for a small business or company to make. Take into consideration the needs of your company and its ability to handle more customers. If your company does not need an 800 number or the cost to obtain such a number is too high, turn to other means to increase customer communication and business.
By Tamara C. Jude